PRIVACY POLICY & TERMS OF SERVICE

PART 1: PRIVACY POLICY

1. Information We Collect

We collect information only as necessary to deliver services and operate our business. This may include:

Contact information: name, email address, phone number, and business name
Project-related information: materials, files, brand assets, and data you voluntarily share for the purpose of a project
Payment information: processed through third-party platforms (Stripe, Zelle, Venmo, Wise); we do not store payment credentials directly
Communications: messages, emails, briefs, and feedback you provide during our engagement
Website usage data: through analytics tools, including page visits, traffic sources, and general behavior patterns (no personally identifiable data)

Client data collected in the course of project work (such as proprietary business information, customer data, or internal documentation) is collected only with your knowledge and solely for the purpose of completing the agreed scope of work. Storage and hosting terms for such data are defined in your project agreement.

2. How We Use Your Information

Information collected is used to:

Deliver contracted services and fulfill project commitments
Communicate with you regarding project status, proposals, or invoices
Process payments and manage billing
Improve our services and site experience
Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Third-Party Tools and Service Providers

Our work is bespoke. The tools and platforms we use vary by project and client need. Depending on the nature of your engagement, we may use third-party platforms including but not limited to: GoHighLevel (CRM and client management), Stripe (payment processing), Zapier or Make (automation), web hosting providers, AI platforms, design tools, and development environments.

Where third-party tools are required to complete your project, we will communicate this clearly. Each platform operates under its own privacy policy. We select tools with reasonable data protection practices, but we cannot guarantee the policies of external providers.

You are responsible for obtaining and maintaining any licenses, accounts, or subscriptions for tools specified in your project agreement as client-owned responsibilities.

4. Data Storage and Security

Client project data may be stored on our systems only for the duration necessary to complete the project, unless ongoing hosting is part of your service agreement (subject to applicable hosting fees). We maintain reasonable technical safeguards to protect data in our care.

If a project requires us to host, manage, or store your data beyond project delivery, this will be outlined explicitly in your project agreement. Clients are encouraged to maintain their own copies of all project files and deliverables.

5. Cookies and Analytics

Our websites use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our content. This data is aggregated and non-identifiable. You may disable cookies through your browser settings without affecting your ability to use our site.

If you engage with us through forms, scheduling tools, or CRM integrations (via GoHighLevel), your submitted information is stored within those systems and subject to their respective privacy policies.

6. Advertising and Remarketing

We may occasionally run paid advertising campaigns through platforms such as Meta (Facebook/Instagram) and Google. These platforms may use cookies or pixel tracking to serve relevant ads. By using our sites, you acknowledge that advertising platforms may collect data in accordance with their own privacy policies.

We do not share your personal contact information with advertising platforms. Any remarketing is based on anonymous behavioral data only. You may opt out of interest-based advertising through your platform settings or at optout.aboutads.info.

7. Your Rights

You have the right to request access to, correction of, or deletion of personal information we hold about you. To make a request, contact us at the information provided at the end of this document. We will respond within a reasonable timeframe.

Residents of California and other jurisdictions with applicable privacy laws retain additional rights under those laws, including the right to know what data is collected and to opt out of certain data uses.

8. Children's Privacy

Our services are intended for adults (18 and older). We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately so we can remove it.

PART 2: TERMS OF SERVICE

9. Services Offered

Maker and the Made, LLC (DBA Osiris & Co.) offers a range of professional design, strategy, and technology services. These include, but are not limited to:

Design consulting and strategy
AI consulting and applied AI strategy
Brand, visual, and product design
Digital product development (websites, apps, tools)
Automation and systems design
Workshops and educational engagements
Speaking engagements
Digital products and downloadable goods

All services are bespoke and scoped individually. The specific deliverables, timeline, tools, fees, and responsibilities for each engagement are defined in a separate project agreement or statement of work (SOW). In the event of a conflict between this document and a signed project agreement, the project agreement governs.

10. Project Agreements and Custom Contracts

All significant engagements are governed by a custom contract or project agreement signed by both parties. This combined Privacy Policy and Terms of Service serves as the general operating framework for our business, while individual contracts define the specific terms of each project.

Engaging with us through our website, submitting a form, or making a payment constitutes acknowledgment of these general terms. It does not constitute a project agreement or guarantee of service delivery.

11. Payment Terms

We accept payments through the following methods: Stripe (credit/debit), Zelle, Venmo, and Wise (for international clients). Specific payment schedules, deposit requirements, and milestone structures are defined in your project agreement.

For digital products purchased directly through our website or associated platforms (GoHighLevel), payment is due at the time of purchase. For consulting and project-based services, payment schedules are agreed upon prior to project commencement.

All fees are in U.S. dollars unless otherwise stated in writing. International clients are responsible for any applicable exchange fees or taxes.

12. Refund Policy

General Policy

Due to the custom, time-intensive nature of our work, we generally do not offer refunds. All sales of digital products, downloads, templates, GPTs, and other digital goods are final.

Project-Based Services

Deposits and retainers are non-refundable once work has commenced. If a project is cancelled by the client after commencement, you are responsible for payment for work completed up to the point of cancellation, as outlined in your project agreement.

Exceptions

Refunds may be considered in limited circumstances, such as:

A service was paid for but work has not yet begun, and cancellation is requested within 48 hours of payment
A verifiable technical error resulted in a duplicate charge

All refund requests must be submitted in writing. We reserve the right to evaluate each request individually. Approved refunds will be processed within 10 business days.

13. Intellectual Property

Deliverables

Upon receipt of full payment, the client receives ownership rights to the final deliverables as specified in the project agreement. We retain the right to display completed work in our portfolio unless a confidentiality clause is included in your contract.

Pre-Existing IP and Tools

Any tools, frameworks, templates, processes, or methodologies we bring to a project that pre-date your engagement remain our intellectual property. Clients receive a license to use the deliverables, not the underlying processes.

Digital Products

Purchased digital products (PDFs, templates, GPTs, guides) are licensed for personal or internal business use only. Redistribution, resale, or reproduction of purchased digital products is prohibited without written permission.

Free Resources

Any templates, downloads, or resources shared freely on our site are provided as-is for your use. They may not be redistributed or resold.

14. Third-Party Tools and Client Responsibilities

Many of our services require the use of third-party platforms, software, and services. The specific tools used in your project will be identified in your project agreement. In many cases, clients are responsible for obtaining and funding their own accounts and licenses for tools required to operate or maintain their deliverables.

We are not responsible for changes, outages, pricing shifts, or policy updates made by third-party platforms. We will notify you of any significant tool-related changes that may affect your project.

When we access third-party platforms on your behalf, we do so only with your authorization and within the scope of the agreed work.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Maker and the Made, LLC and Osiris Santos shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services, deliverables, digital products, or websites.

Our total liability for any claim arising from a service engagement shall not exceed the total fees paid by you for the specific service in question.

We make no guarantees regarding specific business outcomes, performance metrics, conversion rates, or results arising from our work. All projections shared are estimates based on available information and professional judgment.

16. Warranties and Disclaimers

We deliver all work with professional care and skill. However, our services are provided 'as is' with respect to their fitness for any particular purpose beyond what is explicitly defined in your project agreement.

We do not warrant that websites, apps, or digital tools we build will be error-free in perpetuity. Ongoing maintenance, updates, and support are separate services and subject to separate agreements.

17. Confidentiality

We treat all client information as confidential by default. We will not share your business information, project details, or proprietary data with third parties without your consent, except as required by law or as necessary to complete your project using agreed-upon tools.

If your project requires a formal Non-Disclosure Agreement (NDA), this should be established prior to project commencement and will be included in your project agreement.

18. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith communication. If resolution cannot be reached informally, disputes will be subject to binding arbitration in Miami-Dade County, Florida, in accordance with the rules of the American Arbitration Association.

These terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions.

19. Modifications to These Terms

We reserve the right to update this document at any time. The effective date at the top of this page will reflect the most recent revision. Continued use of our sites or services following an update constitutes acceptance of the revised terms. We encourage you to review this page periodically.

20. Severability

If any provision of this document is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remainder of the document will continue in full force.

Contact

For questions, requests, or concerns regarding this document or your data, please contact:

Maker and the Made, LLC | DBA: Osiris & Co.

Miami, Florida

hi@osirissantos.com